{"id":10795,"date":"2025-06-14T13:48:16","date_gmt":"2025-06-14T06:48:16","guid":{"rendered":"https:\/\/thanhphatpc.com\/?page_id=10795"},"modified":"2025-08-02T17:32:06","modified_gmt":"2025-08-02T10:32:06","slug":"chinh-sach-bao-hanh-doi-tra","status":"publish","type":"page","link":"https:\/\/thanhphatpc.com\/en\/chinh-sach-bao-hanh-doi-tra\/","title":{"rendered":"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh, \u0111\u1ed5i tr\u1ea3"},"content":{"rendered":"

CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH C\u1ee6A Thanhphatpc.com<\/strong><\/h1>\n

1. Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh<\/b><\/h2>\n
    \n
  • L\u00e0 s\u1ea3n ph\u1ea9m ch\u00ednh h\u00e3ng thu\u1ed9c c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 tr\u00ean Thanhphatpc.com<\/strong><\/li>\n
  • S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean bao b\u00ec, tem ch\u00ednh h\u00e3ng<\/li>\n
  • L\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t, kh\u00f4ng bao g\u1ed3m l\u1ed7i khi s\u1eed d\u1ee5ng, b\u1ea3o qu\u1ea3n do kh\u00e1ch h\u00e0ng<\/li>\n<\/ul>\n

    Kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m l\u01b0u \u00fd ki\u1ec3m tra k\u1ef9 tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng. Li\u00ean h\u1ec7 0934.335.792<\/strong> \u0111\u1ec3 nh\u1eadn t\u01b0 v\u1ea5n mi\u1ec5n ph\u00ed v\u1ec1 c\u00e1ch d\u00f9ng, c\u00e1ch s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/p>\n

    H\u1ee7y \u0111\u01a1n h\u00e0ng v\u00e0 ho\u00e0n to\u00e0n mi\u1ec5n ph\u00ed<\/b><\/h3>\n
      \n
    1. Trong tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng th\u1ec3 giao h\u00e0ng, giao h\u00e0ng ch\u1eadm (sau th\u1eddi gian giao h\u00e0ng cam k\u1ebft) qu\u00fd kh\u00e1ch \u0111\u01b0\u1ee3c quy\u1ec1n ph\u1ea3n \u00e1nh v\u1ec1 c\u00f4ng ty v\u00e0 kh\u00f4ng nh\u1eadn \u0111\u01a1n h\u00e0ng \u0111\u1ed3ng th\u1eddi kh\u00f4ng thanh to\u00e1n b\u1ea5t k\u1ef3 chi ph\u00ed n\u00e0o.<\/li>\n
    2. Kh\u00f4ng nh\u1eadn \u0111\u00fang, \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng \u0111\u01a1n h\u00e0ng.<\/li>\n
    3. S\u1ea3n ph\u1ea9m kh\u00f4ng \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng: qu\u00e1 h\u1ea1n s\u1eed d\u1ee5ng, kh\u00f4ng c\u00f2n \u0111\u1ee7 tem m\u00e1c (tem ch\u1ed1ng gi\u1ea3).<\/li>\n
    4. Qu\u00fd kh\u00e1ch vui l\u00f2ng ki\u1ec3m tra h\u00e0ng k\u1ef9 tr\u01b0\u1edbc khi nh\u1eadn h\u00e0ng, s\u1ea3n ph\u1ea9m ph\u1ea3i c\u00f3 \u0111\u1ee7: tem ch\u1ed1ng gi\u1ea3 , th\u1eddi h\u1ea1n s\u1eed d\u1ee5ng<\/li>\n
    5. Khi c\u00f3 b\u1ea5t k\u1ef3 th\u1eafc m\u1eafc n\u00e0o, qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 g\u1ecdi ngay \u0111\u1ebfn hotline 0934.335.792<\/strong> \u0111\u1ec3 th\u1eafc m\u1eafc v\u1edbi nh\u00e2n vi\u00ean<\/li>\n<\/ol>\n

      2. Ch\u00ednh s\u00e1ch ki\u1ec3m h\u00e0ng<\/b><\/h2>\n

      Th\u1eddi \u0111i\u1ec3m ki\u1ec3m h\u00e0ng:<\/i><\/b><\/h3>\n
        \n
      • \u00a0Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c \u0111\u1ed3ng ki\u1ec3m v\u1edbi Nh\u00e2n vi\u00ean giao h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng. Kh\u00f4ng h\u1ed7 tr\u1ee3 th\u1eed h\u00e0ng t\u1ea1i th\u1eddi \u0111i\u1ec3m giao nh\u1eadn.<\/li>\n
      • Sau khi nh\u1eadn h\u00e0ng, kh\u00e1ch h\u00e0ng ki\u1ec3m l\u1ea1i ph\u00e1t hi\u1ec7n sai, c\u00f3 th\u1ec3 li\u00ean l\u1ea1c t\u1edbi s\u1ed1 hotline 0934.335.792<\/strong>\u00a0<\/strong>\u0111\u1ec3 \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 \u0111\u1ed5i tr\u1ea3. L\u01b0u \u00fd, kh\u00e1ch h\u00e0ng quay video l\u00fac m\u1edf h\u00e0ng \u0111\u1ec3 \u0111\u1ed1i chi\u1ebfu khi c\u1ea7n thi\u1ebft.<\/li>\n<\/ul>\n

        \u00a0Ph\u1ea1m vi ki\u1ec3m tra h\u00e0ng h\u00f3a:<\/i><\/b><\/h3>\n

        Kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c ki\u1ec3m tra c\u00e1c s\u1ea3n ph\u1ea9m th\u1ef1c nh\u1eadn, \u0111\u1ed1i chi\u1ebfu, so s\u00e1nh c\u00e1c s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c v\u1edbi s\u1ea3n ph\u1ea9m \u0111\u00e3 \u0111\u1eb7t tr\u00ean \u0111\u01a1n sau khi \u0111\u01b0\u1ee3c x\u00e1c nh\u1eadn \u0111\u01a1n h\u00e0ng theo c\u00e1c ti\u00eau ch\u00ed: \u1ea3nh m\u1eabu, k\u00edch th\u01b0\u1edbc, m\u00e0u s\u1eafc, m\u00e3 s\u1ea3n ph\u1ea9m\u2026<\/p>\n

        C\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd khi h\u00e0ng h\u00f3a nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng nh\u01b0 \u0111\u01a1n \u0111\u1eb7t h\u00e0ng:<\/i><\/b><\/h4>\n
          \n
        • \u00a0Khi kh\u00e1ch h\u00e0ng \u0111\u1ed3ng ki\u1ec3m, s\u1ea3n ph\u1ea9m nh\u1eadn \u0111\u01b0\u1ee3c kh\u00f4ng nh\u01b0 s\u1ea3n ph\u1ea9m kh\u00e1ch \u0111\u1eb7t tr\u00ean \u0111\u01a1n. Xin h\u00e3y li\u00ean l\u1ec7 v\u1edbi s\u1ed1 hotline 0934.335.792<\/strong> \u0111\u1ec3 g\u1eb7p b\u1ed9 ph\u1eadn ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng x\u00e1c nh\u1eadn l\u1ea1i \u0111\u01a1n h\u00e0ng.<\/li>\n
        • \u00a0Tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3ng sai \u0111\u01a1n h\u00e0ng theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 kh\u00f4ng nh\u1eadn h\u00e0ng, kh\u00f4ng thanh to\u00e1n. Tr\u01b0\u1eddng h\u1ee3p \u0111\u01a1n h\u00e0ng \u0111\u00e3 thanh to\u00e1n, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u g\u1eedi l\u1ea1i \u0111\u01a1n m\u1edbi ho\u1eb7c kh\u00f4ng. Ch\u00fang t\u00f4i s\u1ebd ho\u00e0n l\u1ea1i ti\u1ec1n cho kh\u00e1ch h\u00e0ng trong th\u1eddi gian 7 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y x\u00e1c nh\u1eadn.<\/li>\n
        • \u00a0Tr\u01b0\u1eddng h\u1ee3p \u0111\u00f3ng \u0111\u00fang theo \u0111\u01a1n h\u00e0ng nh\u01b0ng kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 y\u00eau c\u1ea7u \u0111\u1ed5i tr\u1ea3 v\u00e0 \u00e1p d\u1ee5ng ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3 h\u00e0ng h\u00f3a. Tr\u01b0\u1eddng h\u1ee3p n\u00e0y kh\u00e1ch h\u00e0ng s\u1ebd thanh to\u00e1n chi ph\u00ed giao h\u00e0ng (n\u1ebfu c\u00f3).<\/li>\n<\/ul>\n

          3. Ch\u00ednh s\u00e1ch \u0111\u1ed5i tr\u1ea3, ho\u00e0n ti\u1ec1n<\/b><\/h2>\n

          Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1eb7t mua s\u1ea3n ph\u1ea9m t\u1ea1i Thanhphatpc.com, ch\u00fang t\u00f4i lu\u00f4n cam k\u1ebft v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng. V\u00ec th\u1ebf ch\u1ebf \u0111\u1ed9 \u0111\u1ed5i tr\u1ea3 s\u1ea3n ph\u1ea9m \u00e1p d\u1ee5ng khi kh\u00e1ch h\u00e0ng g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1edbi s\u1ea3n ph\u1ea9m ho\u1eb7c trong qu\u00e1 tr\u00ecnh \u0111\u1eb7t mua s\u1ea3n ph\u1ea9m c\u00f3 ph\u00e1t sinh v\u1ea5n \u0111\u1ec1.<\/p>\n

          CH\u1ebe \u0110\u1ed8 \u0110\u1ed4I TR\u1ea2, HO\u00c0N TI\u1ec0N CH\u00daNG T\u00d4I KH\u00d4NG \u0110\u1ed4I TR\u1ea2 H\u00c0NG KHI<\/strong><\/h3>\n
            \n
          1. T\u1ea1i th\u1eddi \u0111i\u1ec3m nh\u1eadn h\u00e0ng, qu\u00fd kh\u00e1ch \u0111\u00e3 nh\u1eadn s\u1ea3n ph\u1ea9m v\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 khi\u1ebfu n\u1ea1i n\u00e0o.<\/li>\n
          2. Qu\u00fd kh\u00e1ch h\u00e0ng kh\u00f4ng b\u1ea3o qu\u1ea3n \u0111\u00fang \u0111i\u1ec1u ki\u1ec7n sau khi m\u1edf h\u00e0ng<\/li>\n<\/ol>\n

            QUY TR\u00ccNH \u0110\u1ed4I TR\u1ea2 \u2013 CH\u1ebe \u0110\u1ed8 \u0110\u1ed4I TR\u1ea2<\/strong><\/h3>\n
              \n
            1. \n
                \n
              1. Ph\u01b0\u01a1ng th\u1ee9c ho\u00e0n tr\u1ea3: \u0110\u1ed1i v\u1edbi s\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean tem, ch\u01b0a s\u1eed d\u1ee5ng: qu\u00fd kh\u00e1ch ch\u1ec9 vi\u1ec7c g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn hotline 0934.335.792<\/strong><\/li>\n
              2. \u0110\u1ec3 th\u00f4ng b\u00e1o g\u1eedi tr\u1ea3 h\u00e0ng, g\u1eedi h\u00e0ng v\u1ec1 \u0111\u1ecba ch\u1ec9 c\u00f4ng ty. T\u00f9y thu\u1ed9c v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, c\u00f4ng ty s\u1ebd c\u1eed ng\u01b0\u1eddi \u0111\u1ebfn l\u1ea5y ho\u1eb7c qu\u00fd kh\u00e1ch vui l\u00f2ng chuy\u1ec3n ph\u00e1t v\u1ec1 \u0111\u1ecba ch\u1ec9 nh\u01b0 nh\u00e2n vi\u00ean th\u00f4ng b\u00e1o.<\/li>\n
              3. \u0110\u1ed1i v\u1edbi c\u00e1c tr\u01b0\u1eddng h\u1ee3p s\u1ea3n ph\u1ea9m \u0111\u00e3 s\u1eed d\u1ee5ng, \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn \u0111\u1ed5i tr\u1ea3, qu\u00fd kh\u00e1ch vui l\u00f2ng l\u00e0m theo h\u01b0\u1edbng d\u1eabn c\u1ee7a t\u01b0 v\u1ea5n vi\u00ean. M\u1ecdi th\u1eafc m\u1eafc v\u1ec1 s\u1ea3n ph\u1ea9m qu\u00fd kh\u00e1ch vui l\u00f2ng li\u00ean h\u1ec7 tr\u1ef1c ti\u1ebfp t\u1edbi s\u1ed1 hotline 0934.335.792<\/strong><\/li>\n
              4. Th\u1eddi gian ho\u00e0n tr\u1ea3 h\u00e0ng:\u00a0Sau khi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m, ch\u00fang t\u00f4i s\u1ebd ti\u1ebfn h\u00e0nh ki\u1ec3m tra s\u1ea3n ph\u1ea9m theo quy \u0111\u1ecbnh \u0111\u1ed5i s\u1ea3n ph\u1ea9m (qu\u00e1 tr\u00ecnh n\u00e0y m\u1ea5t kho\u1ea3ng t\u1eeb 1 \u2013 2 ng\u00e0y). Ch\u00fang t\u00f4i s\u1ebd th\u00f4ng b\u00e1o k\u1ebft qu\u1ea3 cho kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i v\u00e0 tin nh\u1eafn sau khi vi\u1ec7c ki\u1ec3m tra ho\u00e0n t\u1ea5t.<\/li>\n
              5. Th\u1eddi gian ho\u00e0n ti\u1ec1n: Ch\u00fang t\u00f4i s\u1ebd ho\u00e0n l\u1ea1i ti\u1ec1n cho kh\u00e1ch h\u00e0ng trong th\u1eddi gian 7 ng\u00e0y l\u00e0m vi\u1ec7c k\u1ec3 t\u1eeb ng\u00e0y x\u00e1c nh\u1eadn.<\/li>\n<\/ol>\n<\/li>\n<\/ol>","protected":false},"excerpt":{"rendered":"

                CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH C\u1ee6A Thanhphatpc.com 1. Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh L\u00e0 s\u1ea3n ph\u1ea9m ch\u00ednh h\u00e3ng thu\u1ed9c c\u00e1c th\u01b0\u01a1ng hi\u1ec7u c\u00f3 tr\u00ean Thanhphatpc.com S\u1ea3n ph\u1ea9m c\u00f2n nguy\u00ean bao b\u00ec, tem ch\u00ednh h\u00e3ng L\u1ed7i do nh\u00e0 s\u1ea3n xu\u1ea5t, kh\u00f4ng bao g\u1ed3m l\u1ed7i khi s\u1eed d\u1ee5ng, b\u1ea3o qu\u1ea3n do kh\u00e1ch h\u00e0ng Kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m l\u01b0u …<\/p>","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-10795","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nCh\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh, \u0111\u1ed5i tr\u1ea3 - ThanhPhat PC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thanhphatpc.com\/en\/chinh-sach-bao-hanh-doi-tra\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh, \u0111\u1ed5i tr\u1ea3 - ThanhPhat PC\" \/>\n<meta property=\"og:description\" content=\"CH\u00cdNH S\u00c1CH B\u1ea2O H\u00c0NH C\u1ee6A Thanhphatpc.com 1. 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